K-State Libraries Internal Systems Status Page

K-State Libraries Internal Systems Status Page

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Alma

Up and running

Annex

Up and running

Archivematica

Up and running

EZproxy

Remote Access System

Up and running

ILLiad

Interlibrary Loan System

Up and running

Room Scheduling

Room Scheduling System

Up and running

K-State Libraries

Up and running

OCLC

Systems that are provided by OCLC will be tagged here as well.

Up and running

Phoenix

Library Network Storage

Up and running

Search-IT

Up and running

Springshare

LibCal, LibGuides, and other Springy products

Up and running
Up and running

Past events

StaffNet Platform Upgrade

{{ track “2023-09-26 22:19:00” >}} Upgrade Complete. If you run into any issues, please submit a ticket. StaffNet will be unavailable during the scheduled maintenance in order to perform necessary system updates.

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StaffNet

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Maintenance

KU Power Outage, impacting some Library services functionality

(02:34 — Sep 9) - All production resources are back up and running. If you notice issues that appear to be related to the services affected by the outage, please respond to this conversation and submit a ticket.

(08:30 — Sep 8) From the Divsion of IT:

KU has reported a power issue at one of the data centers we occupy in Lawrence. This is affecting a number of services. No estimate on when the issue will be resolved.

PDIS,AD connect to sync to azure, Soiltest- Agronomy, Quickbooks, Rundeck, HCO SCCM, multiple SQL databases hosted via HCO servers, WSUS updates, Facilites ARC GIS/Esri, Grain Science Feedmill app, Data warehouse BI services, Paycheck Printing, Deepfreeze, Papercut, Digital Signage, Fusion, Lansweeper, on prem Informatica, Timeclock, DUO Proxy, KSRE apps (bookstore), Nacada services, KCCTO/Global campus applications, APP Relay/SMTP, Union applications, 25Live, Webmethods issues, ScheduleAll application, KMS, Connect, Advisories, K-State Today email

The current impact on Library systems is some of our systems are not able to send emails out. This includes our ticketing system. However, it is not affecting emails sent from Springshare Products, Alma, or ILLiad.

If you have any questions, please reach out on the IT Channel in the K-State Libraries Team.

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Division of Information Technology K-State Libraries Redmine K-REx

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Down

E-ink Display Issue

(16:24 — Aug 31) – All signs are currently up, and functioning. Please submit a ticket if you are experiencing any issues.

(15:50 — Aug 31) – All signs are currently up. We do have another follow up call with the vendor later today, and will update this once we have more information.

(15:00 — Aug 31) – The only sign at this time not updating is one of the signs for 581. We do have another follow up call with the vendor later today, and will update this once we have more information.

(13:20 — Aug 31) – We are still working with the vendor to restore the signs back to 100%. At this time, the following rooms are not displaying correct information: 103A, 103F, 103H, 103J, 103K, 109, 181 (one of the signs), 407, and 581 (one of the signs).

We are experiencing some issues with our E-ink Displays (JOAN replacements). We are working on a solution and will send out another notice, when the issue is resolved.

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Room Scheduling

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Down

NLA Platform Upgrade (Palm)

The upgrade to the Plam release has been completed (13:57 — Aug 15)

We will be upgrading the New Literacies Alliance Open edX instance from Olive to Palm. During this time, the system will be unavailable.

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New Literacies Alliance LMS

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Maintenance

StaffNet Platform Upgrade

(07:20 — Jul 28) – The upgrade has been completed.

StaffNet will be unavailable during the scheduled maintenance in order to perform necessary system updates.

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StaffNet

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Maintenance

ILLiad is Down

Access to ILLiad has been restored

ILLiad is currently experiencing an outage, and we are working with the vendor to resolve the outage.

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ILLiad

was

Maintenance

K-REx Maintenance

K-REx will be unavailable starting at 10:30AM on 05/25/2023 for system maintenance. It should be returned to service within two hours.

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K-REx

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Maintenance

Network disruptions will occur in the evening on March 15th

(09:02 — Mar 15) – The Start Time has Changed to 6PM this evening.

The evening of March 15th Campus IT will be performing maintenance to the campus network starting at 6:00PM. Hale Library will have brief outages during the maintenance periord while intenret traffic is routed over the different pathways on campus.

During the work, if basic functionality (Internet connectivity, routing, GlobalProtect, VPN, or building connectivity does not work, the issues will be worked on to try to find a resolution. If we run into unforeseen issues where this functionality is not performing correctly and doesn’t appear that it will be in a timely manner, we will reach a point where we roll back to the original hardware. If problems can be resolved quickly enough, we will reschedule for March 16th for the same 6:00pm to 6am March 17th.

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Division of Information Technology K-State Libraries

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Maintenance

StaffNet Platform Upgrade

(12:52 — Mar 13) – The upgrade has been completed.

StaffNet will be unavailable during the scheduled maintenance in order to perform necessary system updates.

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StaffNet

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Maintenance

Ticketing System Software Upgrade

(08:35 — Mar 2) – The upgrade has been completed.

The ticketing system will be unavailable for a few minutes to perform a system upgrade.

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Redmine

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Maintenance

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